Effective Date: 01 April 2025 Last Updated: 01 April 2025 Punjabi Rasoyi (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our tiffin services. By using our services, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information from you: Personal Information: Name, contact number, email address, and delivery address. Order Information: Details of meals ordered, preferences, and dietary restrictions. Payment Information: Payment details for processing transactions (secured via third-party payment gateways). Technical Information: IP address, browser type, device information, and website usage data. 2. How We Use Your Information We use the collected data to: Process and fulfill your meal orders. Communicate with you regarding your order status, promotions, and updates. Improve our services based on customer feedback and preferences. Ensure compliance with legal and regulatory requirements. Prevent fraud, unauthorized transactions, or any other illegal activities. 3. Information Sharing and Disclosure We do not sell or rent your personal information to third parties. However, we may share your information with: Delivery Partners: To ensure timely delivery of your meals. Payment Processors: For secure payment transactions. Legal Authorities: If required by law, regulation, or legal proceedings. 4. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security. 5. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings. 6. Service Availability and Coverage Our tiffin services are available only in the specific zip code 231219. Orders placed outside this service area will not be processed. 7. FSSAI Compliance We are a licensed food business under the FSSAI regulations, ensuring that we adhere to food safety and hygiene standards. 8. Your Rights and Choices You have the right to: Access and update your personal information. Request deletion of your personal data (subject to legal and business requirements). Opt-out of marketing communications at any time. 9. Grievance Officer If you have any questions, concerns, or complaints regarding your privacy, you may contact our Grievance Officer: Grievance Officer & Proprietor: Nidhi Chawla Business Name: Punjabi Rasoyi Contact: 7607766400 Address: 9 AE(T), Sector 9, Obra, Sonbhadra 231219 10. Changes to This Privacy Policy We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy. 11. Contact Us If you have any queries regarding this Privacy Policy, you may reach out to us at 7607766400.
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