7607766400Refund & Cancellation Policy
Effective Date: 01 April 2025
Last Updated: 01 April 2025
Punjabi Rasoyi values customer satisfaction and has established the following Refund & Cancellation Policy for its tiffin services. By using our services, you agree to the terms outlined below.
1. Order Cancellation Policy
- Customers can cancel their order within 30 minutes of placing it.
- Cancellations must be made via phone at 7607766400.
- Orders cannot be canceled once they are prepared or dispatched for delivery.
- We reserve the right to cancel any order due to unforeseen circumstances such as unavailability of ingredients, delivery issues, or technical errors. In such cases, a full refund will be provided.
2. Refund Policy
Refunds will be processed under the following conditions:
- Order Canceled Within 10 Minutes: If you cancel your order within the allowed timeframe, a full refund will be issued.
- Service Failure: If we fail to deliver your order due to our mistake, a full refund will be issued.
No Refunds Will Be Issued In The Following Cases:
- If the order is canceled after the 10-minute cancellation window.
- If the food is not consumed immediately after delivery and spoils due to delay in consumption.
- If the customer provides an incorrect delivery address or is unavailable at the time of delivery.
3. Refund Processing Time
- Refunds (if applicable) will be processed within 7-10 business days via the original payment method.
4. Contact for Refunds & Cancellations
For any refund or cancellation requests, please contact us:
Grievance Officer & Proprietor: Nidhi Chawla
Business Name: Punjabi Rasoyi
Contact: 7607766400
Address: Sector 9, Obra, Sonbhadra 231219
5. Changes to This Policy
Punjabi Rasoyi reserves the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services will indicate acceptance of the updated terms.