Shipping & Delivery Policy Effective Date: 01 April 2025 Last Updated: 01 April 2025 At Punjabi Rasoyi, we are committed to delivering fresh and hygienic meals to our customers in a timely manner. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of our tiffin services. 1. Service Availability We currently serve within the zip code 231219 only. Orders placed outside this service area will not be processed. 2. Delivery Timings We deliver meals according to the following schedule: Breakfast: [Insert Time] Lunch: [Insert Time] Dinner: [Insert Time] Delivery times may vary depending on factors such as weather conditions, traffic, and operational constraints. 3. Order Placement & Processing Orders must be placed in advance as per the cut-off times mentioned on our website or communicated through our support team. Once an order is placed, it cannot be modified after it has been prepared for dispatch. 4. Delivery Charges Delivery charges may apply based on the order value and distance from our kitchen. Any applicable charges will be displayed at the time of checkout. 5. Delivery Process Our team ensures that food is properly packaged and transported safely. Customers must be available at the provided delivery address to receive their order. If the customer is unavailable at the time of delivery, the order will be considered delivered, and no refund will be provided. 6. Delayed or Failed Delivery We strive to deliver all orders on time, but certain circumstances may lead to delays: Unforeseen Circumstances: Traffic, weather conditions, strikes, or natural calamities. Incorrect Address: If the customer provides an incorrect or incomplete address, the order may not be delivered. No Response from Customer: If the delivery partner is unable to contact the customer, the order will be returned, and no refund will be issued. 7. Food Handling & Storage Customers are advised to consume the food immediately upon delivery for the best taste and safety. We are not responsible for food spoilage due to delayed consumption or improper storage. 8. Contact for Delivery Issues For any delivery-related concerns, you may contact us: Grievance Officer & Proprietor: Nidhi Chawla Business Name: Punjabi Rasoyi Contact: 7607766400 Address: 9 AE(T), Sector 9, Obra, Sonbhadra 231219 9. Changes to This Policy Punjabi Rasoyi reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised policy.
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