User Agreement Effective Date: 01 April 2025 Last Updated: 01 April 2025 This User Agreement (“Agreement”) governs the use of the website and services provided by Punjabi Rasoyi (“we,” “our,” “us”). By accessing or using our services, you agree to comply with and be bound by this Agreement. If you do not agree with these terms, please refrain from using our services. 1. Eligibility By using our services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian. You also agree to provide accurate and complete information when registering or placing an order. 2. Services Offered Punjabi Rasoyi offers tiffin services including breakfast, lunch, and dinner from Monday to Sunday within the service area of zip code 231219. Orders placed outside this service area will not be processed. 3. Account Registration Users may need to create an account to place an order. You are responsible for maintaining the confidentiality of your account credentials. Any unauthorized use of your account must be reported immediately to us. 4. Ordering & Payments Orders can be placed through our website or via phone. Payments must be made online or in cash upon delivery. We use third-party payment processors, and by using our service, you agree to their terms and conditions. 5. Cancellation & Refund Policy Orders can be canceled within 30 minutes of placement. Refunds (if applicable) will be processed as per our refund policy. We reserve the right to refuse service or cancel orders at our discretion. 6. Delivery Policy Deliveries will be made as per the schedule communicated at the time of order placement. We are not responsible for delays due to unforeseen circumstances such as weather conditions, strikes, or traffic issues. 7. Food Safety & Compliance We are a licensed food business under FSSAI and adhere to food safety regulations. Customers with allergies must inform us at the time of order. We do not guarantee allergen-free meals. 8. User Responsibilities You agree not to misuse our services or website for fraudulent or illegal activities. You shall not engage in activities that disrupt or interfere with our operations. 9. Limitation of Liability We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. In case of food-related issues, our liability is limited to the cost of the meal ordered. 10. Termination We reserve the right to suspend or terminate your access to our services at any time for violations of this Agreement or misuse of our platform. 11. Changes to Terms We may update this Agreement from time to time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the revised terms. 12. Grievance Redressal If you have any concerns or complaints, you may contact our Grievance Officer: Grievance Officer & Proprietor: Nidhi Chawla Business Name: Punjabi Rasoyi Contact: 7607766400 Address: 9 AE(T), Sector 9, Obra, Sonbhadra 231219 13. Contact Information For any queries, please reach out to us at 7607766400.
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